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Book Appointment

Due to numerous ‘no shows’ we will now be asking for card details to secure your appointment. Your Card will not be charged unless you do not adhere to the Booking & cancellation terms (Outlined below)

Booking & Cancellation Terms

Booking & Cancellation Terms

1. We require at least 24 hours notice if you wish to cancel your appointment. Cancellations made later than this will be charged at 50% of appointment cost, payment will be charged to card on file.

2. If you cancel within 2 hours or no show on the day of your appointment you will be liable for 100% of the service cost.

3. If you can not cancel your appointment online then you must call the shop to confirm your cancellation.

4. Automated reminders will be sent 26 Hours Prior to appointment.

5. You can move/amend your appointment up to 12 hour prior with out any charges/fees. For bookings made within 2 hours of the appointment you have 30 minutes from the time of booking to call the salon to move/amend your appointment.

6. We are cash only in salon/final balance to be paid in cash.

7. Vouchers can only be redeemed at the time of the appointment. Forgotten vouchers cannot be refunded later.

8. Online discount codes can only be redeemed when booking appointment online not in the salon.

9. If you 'no show' you will be ask to Prepay for your next appointment. If you no show to 2 or more appointments with failure to get in touch with us, you could be at risk of being revoked from our booking system.

10. Arriving more than 15 minutes late for an appointment will result in it’s immediate cancellation. Service will be charged at 100% of appointment cost.

11. Our Card Capture service is provided by www.squareup.com and we reserve the right to charge your card if the terms & conditions above are not met.

What Our customers say

Based on 99 reviews.
Nicholas Murphy
Nicholas Murphy
02/02/2022
Great barbers, pleasant staff in a convenient location for commuters
Gidley Building Contractors Ltd
Gidley Building Contractors Ltd
24/01/2022
First class team of barbers. Friendly service and very reliable. Great new online booking system in place too. Would highly recommend. Keep up the good work 👍🏼
Michael Caldon
Michael Caldon
19/01/2022
Great place to have your haircut. Staff are always super-helpful and flexible with appointments and walk-in.
Adrian Ward
Adrian Ward
19/01/2022
I've lived in Upminster now for 20 years I have a great haircut every time I go, the staff are always friendly professional and accurate. Good price and very convenient. I can't think of a reason to go anywhere else, so I haven't!
Lalala Tralala
Lalala Tralala
13/01/2022
Weather it’s a haircut or colour, Katie excels at what she does. Her team is professional, confident and friendly and makes each visit a joyful experience.
Mirela Skopic
Mirela Skopic
07/01/2022
Excellent service, very nice and polite staff . Will recommend any time xx
Monica H
Monica H
28/11/2021
Katie is a brilliant hairdresser. I love my hairstyle and colour. At the first look Coal House seems to be a barber shop, but I was very pleased to find out that they offer services for ladies as well. If you are looking for a fancy saloon, than this is not for you, but if you are looking for professionalism, attention to details and a great hairstyle, then I highly recommend it. Thank you Katie. Definitely will return as soon as my hair will need a refresh.

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